JACAMAR HELP
Common questions.
Clear answers about orders, shipping, returns, products, and getting help.
01
Orders & shipping
How can I track my order?
Tracking details are emailed when your order ships. You can also use Jacamar's order-tracking page.
When will my order ship?
Dispatch timing can vary by item. Most often in 1-2 business days. When your order ships, tracking details are sent by email. Contact Jacamar if you need an update before then.
Can I change or cancel an order?
Contact Jacamar as soon as possible. Customer care will confirm whether a change or cancellation is still possible for your order.
Can items in one order arrive separately?
Some orders may be fulfilled in more than one shipment. When separate tracking details are available, they will be included in your shipping communications.
02
Returns & order issues
What is Jacamar's return policy?
Jacamar operates on a 30 Day Return Policy. Return eligibility is reviewed before a return is authorized. The Shipping & Returns page explains the current process and identifies policy details that vary by order.
How do I start a return?
Start by sending us your order number and the item you’d like to return. We’ll confirm eligibility and provide the return instructions before anything is sent back.
What if my item arrives damaged?
If your item arrives damaged, let us know as soon as possible and include your order number along with clear photos of the item and packaging. We’ll review what happened and help determine the appropriate resolution.
What if I receive the wrong item?
If something different from what you ordered arrives, send us your order number and a photo of the item received. We’ll verify the order and guide you through the next step.
When will I receive my refund?
Once a refund is approved, we’ll confirm when it has been issued and which payment method it was returned to. Your bank or payment provider may require additional processing time before the funds appear in your account.
03
Products
Are bulbs included?
Bulb inclusion varies by fixture and configuration. Review the individual product page for the information available for that item, or contact Jacamar before ordering.
Where can I find dimensions and specifications?
Open Dimensions & Specs on the individual product page. If a detail you need is not listed, contact Jacamar before ordering.
How do I choose the right size or configuration?
Use the measurements and option labels shown on the product page and compare them with your intended space. Contact Jacamar if you need help interpreting the available choices.
Do Jacamar fixtures require professional installation?
Installation requirements vary by fixture. Hardwired fixtures should be installed by an appropriately qualified professional using the supplied manufacturer documentation and applicable local requirements.
04
Support
How can I contact Jacamar?
Email support@jacamarstudio.com for help with an order, a product, shipping, or returns.