Returns & Refunds

We want returns to be straightforward and clearly explained.

Eligible items may be returned when a return request is started within 30 days after confirmed delivery.

30-Day Return Window

You have 30 calendar days after your order is delivered to request an eligible return.

A return request must be started within that 30-day period.

Return Eligibility

To qualify for a standard return, an item must generally be:

  • unused
  • uninstalled
  • unmodified
  • undamaged by the customer
  • complete with its original parts and accessories
  • returned in suitable protective packaging, including original packaging where necessary for the item to be safely returned

Items that have been installed, altered, cut, modified, used, or damaged after delivery are generally not eligible for a standard change-of-mind return.

Start a Return

Contact Jacamar before sending an item back.

Email support@jacamarstudio.com and include:

  • your order number
  • the item you want to return
  • the reason for the return

Jacamar will provide the appropriate return instructions.

Do not send a return to an address found on the original shipping label, supplier packaging, or another source unless Jacamar specifically instructs you to use that address.

Returns sent without authorization or to the wrong destination may not be accepted.

Change-of-Mind Return Shipping

For an approved eligible return, Jacamar provides free return shipping and the customer pays $0 for the return label or return shipping. The original outbound shipping charge is not refundable on an ordinary change-of-mind return.

Jacamar does not charge a standard restocking fee on eligible returns at launch.

This does not apply to items that arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, contact Jacamar as soon as possible.

Please include:

  • your order number
  • a description of the issue
  • clear photos when relevant

These cases are reviewed separately from ordinary change-of-mind returns.

Depending on the circumstances, the appropriate resolution may include:

  • replacement
  • replacement parts
  • return and refund
  • another appropriate resolution

Jacamar determines the appropriate resolution based on the circumstances of the order.